Shipping policy
Shipping and Delivery
Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.
We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days delivery (for standard and express post).
Standard and express post are subject to different fees and charges. In addition, certain goods (including large and bulky items or special orders) may be subject to additional charges. All shipping charges will be made available to you at checkout or contact us for detailed quote.
Express shipping is available only in certain areas and for certain orders and your order eligibility will be confirmed at checkout.
A signature may be required for some deliveries, and you are responsible for ensuring you are able to accept delivery. We will not be held liable for:
Late delivery where attempted delivery has occurred on or before the delivery time-frames.
A parcel has been signed for delivery has occurred (regardless of whether or not you have personally accepted delivery).
Collection from our warehouse – You must collect your order within 7 days of being notified it is ready for collection. If you do not collect your order within this time frame, your order will be considered abandoned and will be returned to our warehouse. You will be refunded for the amount of the order, less the amount of a handling fees and an additional re-stocking fee of up to $9 per order (depending on the order).
We reserve the right to change, modify or discontinue any delivery options at our absolute discretion.
Imdemnity
You will at all times indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability incurred or suffered by you or by us arising from any claim, demand, suit, action or proceeding by any person against you or us where such loss or liability arose out of, in connection with or in respect of your conduct or breach of this Agreement.
Delivery and Shipping Policy
Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.
Free shipping applies to orders above $299.
We supply and ship all our products Australia Wide only.
All orders are dispatched within 1-2 days. We use a range of couriers for all items. As a general guide, deliveries to major cities and towns can arrive 1 or 3 business day (if ordered before 3pm) whilst it could take up to 7-14 days for more remote areas.
Delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused.
Express Service.
Receiving the Delivery:
Deliveries will require a signature to verify the delivery. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. Usually if delivery cannot be made, Australia Post and couriers will leave a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If delivery cannot be made you will be responsible for any delivery fees incurred even though you may not receive the item, so please ensure someone is available to sign.
Authority to Leave Goods Consent (ATL)
You may provide your consent for us to leave goods unattended and without a signature at the nominated delivery address.
By providing this consent you acknowledge and agree that, once the courier has left the goods at the delivery address, the complete order has been received.
Biofast and our couriers do not accept responsibility for any loss or damage which results from the A.T.L. delivery method.
We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 20 days for delivery.
Here you’ll find our terms and conditions that apply to you when using the site.